The Makin Mattresses Online Order System is operated by Makin Mattresses Pty Ltd ABN 53 008 549 175. The Makin Mattresses Online Order System comprises all Makin Mattresses website, the software associated with these websites and the facility to enter into transactions to place an order for products sold by Makin Mattresses.

To view our Privacy Policy, click here.

1. Acceptance of terms & conditions
   By viewing, using, accessing, browsing, or submitting any content or material on the Makin Mattresses Online Order System, you agree to these Online Customer Terms & Conditions and our Privacy Policy (collectively our “Terms & Conditions”) as a binding legal agreement between you and Makin Mattresses.If you do not agree to these Terms & Conditions, then you may not use the Makin Mattresses Online Order System.
2. Use of the Makin Mattresses online order system
   The Makin Mattresses Online Order System is only for purchase and delivery of Makin Mattresses products within Australia. Not all products can be purchased online.
   By registering for the Makin Mattresses Online Order System, you warrant to us that you are at least eighteen (18) years old.

You must keep secure any means of identification that we provide to you in order to access the Makin Mattresses Online Order System. Makin Mattresses takes no responsibility for any transactions which may occur as a result of a disclosure by you of your password to third parties. You are responsible for all use of the Makin Mattresses Online Order System, and all transactions entered into by means of the Makin Mattresses Online Order System, using this user identification.

You agree to comply with Makin Mattresses:

(a) not to use the Makin Mattresses Online Order System for any commercial or re-supply purposes;
(b) not to access the Makin Mattresses Online Order System using a third-party’s account/registration without the express consent of the account holder;
(c) not to use the Makin Mattresses Online Order System for illegal purposes;
(d) not to commit any acts of infringement on the Makin Mattresses Online Order System or with respect to content on the Makin Mattresses Online Order System;
(e) not to copy any content, for republication in print or online or any other purpose;
(f) not to disrupt, interfere with, or otherwise harm or violate the security of the Makin Mattresses Online Order System, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Makin Mattresses Online Order System or affiliated or linked sites.

3. Orders
Makin Mattresses reserves the right at our absolute discretion to decline or accept Orders made through the Makin Mattresses Online Order System. Any automatic acknowledgements for such Orders are contingent on our view of any risks, potential delays, or other issues that may arise that are beyond the control of Makin Mattresses Online Order System.

You authorise our agents to charge all fees incurred to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due on demand.

4. Pricing
Full payment for products must be made at the time you place your Order.

5. Storage
You must collect or take delivery of the products within 14 days from the day that we notify you that they are available.

6. Delivery
Delivery charges and estimated date of delivery will depend on where your Order is being delivered to. See Delivery Information for the postcodes that we deliver to, costs and estimated delivery dates.

Products bought online can only be delivered within Australia.
It is the customer’s responsibility to ensure correct delivery address and access details are provided to Makin Mattresses. Makin Mattresses shall use all reasonable endeavours to meet the estimated delivery date and, provided that Makin Mattresses delivers the products within a reasonable time, you agree that Makin Mattresses is not and will not be liable for any loss or damage, however it arises, if the products are not delivered by the estimated delivery date.

Products will only be delivered if a person aged over 18 and able to accept delivery is at the delivery address. A card will be left and you are responsible for organising collection from the address identified on the card if delivery cannot be made because an appropriate person is not present.

7. Click & Collect

Is not currently available at MakinMattresses.com.au please visit your nearest store for pick up options.

8. Risk

Risk in Makin Mattresses products passes on delivery of the products to the customer or its nominated agent or representative. Title passes on delivery of the products to the customer and receipt by Makin Mattresses of full payment by either cash or clearance of funds into our bank account.

9. Advice and technical information
Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Makin Mattresses in relation to any products is given in good faith and is believed by Makin Mattresses to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Makin Mattresses in relation to any products supplied by Makin Mattresses is approximate only.

10. Privacy
Makin Mattresses is committed to respecting your privacy. For a more detailed view of our Privacy Policy, click here.

11. Makin Mattresses Warranty and consumer guarantees
Makin Mattresses Warranty: Makin Mattresses provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale. The period of the Warranty will be as stated on each product.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.

Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by Makin Mattresses.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, crushed, exposed to extreme heat (including fire), not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted

(e) The product is tampered with in any way.

Mattress Warranty: Click here for our Makin Mattresses Standard Warranty Terms and Conditions.

Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Makin Mattresses Warranty apply to the consumer guarantees.

Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to:
(a) reject the product and get a refund;
(b) reject the product and get an identical replacement, or one similar in value if reasonably available; or
(c) keep the product and obtain compensation from Makin Mattresses for the drop in value of the product caused by the major failure.

If there is a minor failure with the product, the customer is entitled, at the election of Makin Mattresses to:
(a) a refund of the cost of the product;
(b) replacement of the product; or
(c) have the product repaired within a reasonable time.

Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Makin Mattresses is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.

12. Returns and change of mind policy

Change of mind exclusions:

We may, in our absolute discretion, offer you a refund, exchange or credit if you change you mind or make a wrong decision if:

• You have proof of purchase e.g. a receipt
• The product and packaging is in its original condition
• The product has not bee used or soiled

Particular products that we can not generally accept back are:

• Bed sheets, linen and Manchester
• Mattress protectors
• Pillows
• Quilts / duvets / underlay
• Beds/mattresses that have been slept on
• Items that can not be resold due to health and unhygienic reasons once removed from packaging.

13. How to make a claim
    To claim under Makin Mattresses’ Warranty or a consumer guarantee, you must:
    (a) for all other products, complete an online claim form at  https://www.makinmattresses.com.au/warranty-claim-request/

You will be requested to either return the product for inspection/repair, or we will arrange for the product to be inspected at your home. Makin Mattresses reserves the right to charge an upfront call out fee prior to inspection of the product, in which case such a fee will be refunded should Makin Mattresses determine you have a valid claim.

If you are requested to return the product to Makin Mattresses for inspection/repair, you will need to arrange and pay for the transportation of the product to the store. If the product cannot be returned easily because of its size or height, Makin Mattresses will arrange and pay for the transportation of the product.

Makin Mattresses will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Before a claim will be processed, we require proof of purchase from you. We will do our best to resolve the issue in a timely manner. For any queries please:

Contact your nearest Makin Mattresses store: click here for store listings.

14. General
    Products are suitable for domestic use only unless otherwise specified.We may modify these Terms & Conditions at any time without prior notice by posting a revised version of the Terms & Conditions on this website. The amended agreement will take effect from the time of posting on the website. You agree that use of the Makin Mattresses Online Order System by you shall be subject to the then current Terms & Conditions, and continued use of the Makin Mattresses Online Order System now or following modifications of these Terms & Conditions confirms that you have read, accepted, and agreed to be bound by such modifications.Makin Mattresses reserves the right, in its sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, the Makin Mattresses Online Order System and/or services offered on or through the Online Order System (or any part thereof).If any part of these Terms & Conditions is found to be void, invalid or otherwise unenforceable, then that part shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms & Conditions shall continue to be enforceable and valid.

Makin Mattresses use either their own delivery trucks and drivers or a third party to deliver your mattress. We deliver to areas that are within our standard delivery area and on special request a quote can be provided for delivery out of these standard areas, please contact your nearest store for a quote.

Delivery times

Deliveries are made between Monday-Friday 7am-4pm. A time will be confirmed with the purchaser prior to the delivery day. A two (2) hour window will be advised and we do our best to adhere to this time frame, noting unavoidable delays that are out of our hands, all efforts to contact the purchaser will be made regarding any delays.

Guide for successful delivery

Is your mattress going to fit through your homes doorways and lift wells? Please see our guide for delivery below.

Storage & missed deliveries

Please note: if you miss your scheduled delivery, you may be charged a re-delivery fee. We always arrange a suitable time for delivery, agreed by the purchaser, it is then the purchasers responsibility to be available to receive the delivery.

You are entitled to collect your purchase from your nearest store if delivery is missed within 14 days of the scheduled delivery time.

Assembly of products

Unfortunately no assistance with assembly is provided unless special circumstances are previously discussed and agreed to with the store completing the delivery. A fee for assembly may be applicable. NB: you are responsible for the products fitting the intended area, as well as through passages, hallways and lifts.

A guide for delivery of your mattress / furniture.

Congratulations on your Makin Mattresses purchase. I ensure a smooth delivery of your new product/s please read through the following information.

If you complete a purchase via the Makin Mattresses website, you have agreed to the terms and conditions and have checked that receiving the goods will be possible. You also understand that if a product can not be delivered due to access you may be charged for redelivery or a refund may be processed at the discretion of Makin Mattresses Pty Ltd. This refund will not include the delivery and restock fee of your purchase if delivery was attempted.

Follow our step-by-step instructions to measure your homes doorways, hallways, stairways and lifts.

Measure the height and width of the entryways. Make sure that there is a clear and unobstructed path in front of and beyond each doorway. Make note of any fixtures, decorative moldings, interior walls, ceiling heights, stairwells and banisters that may pose an obstacle once inside.

Review the measurements of the product to be delivered and determine if it can go straight through the entryways, or if it will have to go in at an angle or on its end.

Refer to the product dimensions here include the width, depth and height.

Some further considerations:

Consider your entry options – think about which door offers the easiest door and the interior height, width and depth. For apartment/townhouse buildings, find out if you have access to a service entrance/lift.

Lifts – measure the height and width of the elevator door and the interior height, width and depth.

Clearing the path – Consider removing these common obstacles before delivery or include them in your measurements if they cannot be removed; light fixtures, handrails, wall art or decorative items/hall furniture.

Stairways – Start by measuring the width of your stairway. Next measure your ceiling height in 3 locations: 1) from the bottom step to the ceiling 2) from the landings to the ceiling and 3) from the top step to the ceiling. Finally, measure the width and depth of any landings. If the top to bottom of the stairway leads into a wall instead of an open space, measure the distance from the stairs to the wall.

Mattress and base size guide

DEPTH

Hotel Motel Mattress Depth 20.5cm

Perfect Posture Mattress Depth 22.5cm

Siesta Mattress Depth 22.5cm

ENSEMBLE BED BASE Depth

All bases are either 23cm for low profile or 30cm for high profile or a base with storage drawers. With the addition of castors / feet this adds an additional 10cm to the base height. Feet/castors are not transported attached to the base.

Base width and length are as per the corresponding mattress size.

A double, queen, king and super king size base with 4 storage drawers comes in two pieces, split through the length-ways middle.

Bases without storage drawers in sizes single, king single, ¾ single, long single, double and queen are a single piece.

All king and super king bases with or without drawers comes as two pieces.

1.GENERAL TERMS AND CONDITIONS

As the exclusive manufacturer and distributor of MAKIN MATTRESSES products in Australia, MAKIN MATTRESSES Pty Ltd will handle all service, warranty related affairs.

The product is guaranteed for any faults or defects in workmanship and parts in the warranty period. Defects that occur within this warranty period, under normal use and adherence to care Instructions will be repaired or replaced at our discretion, solely at our option relating to charges for parts or labor.

MAKIN MATTRESSES reserve the right to replace the product or component with the same or equivalent product or component, as is available within the current Replacement or repair of product does not extend or restart the warranty period.

The benefits conferred by this warranty are in addition to all rights and remedies in respect of the product that the consumer has under the Trade Practices Act and similar state and territory laws.

2. PROOF OF PURCHASE

This product has been manufactured to the highest quality standards and Is warranted to the original purchaser. This warranty is not transferable.

Please keep your purchase docket or receipt as proof of purchase and as proof of the date on which the purchase was made. The purchase docket or receipt must be presented with the warranty when making a claim under this warranty. If in the event the receipt of purchase is not presented, then this warranty is invalid.

3. SERVICE OR REPLACEMENT DURING THE WARRANTY PERIOD

Under normal warranty conditions the product can be returned to original place of purchase or nearest Makin Mattresses outlet for service.

Makin Mattresses delivery service operates within 45km radius of store, customers will need to arrange a quote for service outside of this area (where possible), or arrange their own transport at their own expense, in this case the customer is responsible for correct packaging to ensure no damage occurs to the product during transit. Also make sure you have included an explanation of the problem.

 4. GENERAL EXCLUSIONS AND LIMITATIONS

In the event that no identical product is available for service or repair, Makin Mattresses has the right to replace the product/component with a product of equal capacity or offer the customer the choice of a product upgrade which may incur an extra cost.

This warranty does not cover any defect caused by an accident, misuse, abuse, improper installation, lack of reasonable care, tampering or attempted repair by a person not authorized by Makin Mattresses.

Warranty is void if the product is presented in an unhygienic state.

This warranty does not apply whilst residing outside Australia.

Body impressions
– Body impressions appear as indentations on the surface of any new mattress where foams and upholstery levels settle. Generally, body impressions are considered normal and are not a structural defect. Body impressions indicate the mattress is performing appropriately, contouring to your body shape for comfort. Flipping and rotating your mattress according to the Care Instructions will ensure the mattress has even wear.
– Whether a body impression qualifies as a product defect or not, is solely determined by Makin Mattresses. This is measured by removing all bedding covering the mattress and placing a straight edge (such as a broom) across the bed. The gap underneath this is then measured. You may be asked to do this.
– Generally, a height loss that is considered normal is 25-35mm for a non-pillow-top mattress and 35-50mm for a pillow-top mattress. It is not unusual to see deeper body impressions in pillow-top mattresses. The degree of the body impression will depend on the mattress comfort layers and your body shape.

All mattresses are to be flipped and rotated, full surface utilized, in accordance with care instructions.

All removable pillow tops/ Duo tops are to be flipped and rotated, full surface utilized, in accordance with care instructions.

It is the customer’s responsibility to ensure maintenance is carried out on ensemble bases and furniture; damage caused by parts becoming loose, or use of an incorrect base (must be on a firm, level slatted base), will not be covered by the warranty.

Makin Mattresses reserves the right to inspect all product being claimed against, no further action will be taken until Makin Mattresses has been given the chance to determine existence and cause of fault.

During inspection it is the customers responsibility to arrange alternate bedding, in the interest of good health and hygiene Makin Mattresses do not supply bedding in the interim.

Makin Mattresses excludes all other warranties, conditions, terms, representations and undertakings whether express or implied, except those relating to clause 1.4

Privacy Policy

– Updated 29 January, 2020

This following document sets forth the Privacy Policy for the Makin Mattresses PTY LTD website, https://www.makinmattresses.com.au.

Makin Mattresses PTY LTD is committed to providing you with the best possible customer service experience. Makin Mattresses PTY LTD is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Makin Mattresses PTY LTD customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Makin Mattresses PTY LTD takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Makin Mattresses PTY LTD reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Makin Mattresses PTY LTD reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Makin Mattresses PTY LTD welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

E-mail: advert@makinmattresses.com.au