Makin Mattresses invites all of our customers to participate in a satisfaction survey following their purchase.
Customer Service and satisfaction of purchase is of utmost importance to Makin Mattresses, and we invite you to browse the following statements. All statements are actual, authentic, genuine reviews taken from that survey.
South Brisbane – Double Bellissimo Duet 4000 Firm Mattress
“Please pass on to your manager my absolute pleasure with the whole experience of my recent purchase. Every person from Maxine in the store, to the sales staff on the telephone and delivery men was a total pleasure to deal with (in spite of me changing my order slightly) and as for the product itself – perfection! I have never enjoyed such courtesy, efficiency and outcome satisfaction with any other retailer in any sphere and I ensure that I recommend Makin Mattresses to all my friends and acquaintances. Best wishes Christine”
“We have trucks and I have previously purchased two specially made mattress for our prime movers. In this industry we need quality sleep with the miles we do and it is a pleasure to go to bed at night and sleep on this mattress and get a good night sleep. We would certainly go back to your store as we are very satisfied customers.”
“The Nerang store was easy to locate with great parking, on entry into the store staff made you feel welcome and ready to assist with their product knowledge to help suit your needs. The salesperson was very understanding and showing me the best mattresses & pillows for maximum comfort. I am very happy with the purchase of my pocket spring firm mattress and the visco memory foam pillows, “BELLISSIMO” the best nights sleep and comfort I have ever experienced. Thank You Makin Mattresses.”
Adelaide –
“Quality. Having purchased before I know the quality, price and comfort are all there, also being able to say what you want, and Makin Mattresses customising it to what you want exactly.”
“With the purchase of our new home we have been on a furniture spending spree buying upgrades. Of all the purchases we have made, the customer service and delivery performance the Newcastle team showed was absolutely perfect. They didn’t have the mattress I wanted in stock when I walked in, and I explained that I needed delivery before the coming weekend, your team made my mattress that night, and delivered it (to the very minute that they said the truck would be there) at 6.45 the following morning. If I could translate the professionalism and customer service focus I experienced from MM into my own industry (steel) I would be a very happy camper indeed. I have since given glowing recommendations of MM Newcastle to every single one of my friends and relatives that care to listen. Thank you guys very much for your help, and the wife and I have discussed it and decided that in 6 years when we replace the mattress we will be spending a lot more and going the luxury option!!”
Newcastle –
“We value to buy directly from a local manufacturer, who use quality materials, at a competitive price. The vendor was patient, very knowledgeable and clear. The Bellissimo 5-Year Comfort Promise is a great bonus. We tried a number of mattresses from other vendors before visiting Makin Mattresses’s store, and we were very impressed by the mattresses.”
Albury – Queen Bellissimo Duo 2000 Mattress
“The professional salespeople made it easy to purchase, will be recommending to all my friends, we’re very happy!”
North Brisbane –
“I was given all the information that I needed to know about each bed that I looked at and the decision was left up to me which one I decided on, there was no push towards any of the beds but the thing that was said was which one do you feel most comfortable to me. They also gave me space to make my decision. Great staff.”
“Excellent customer service from entering the store through to and including delivery of the mattress/bed base”
Gold Coast – Queen Indulgence Plus Mattress
“Whenever we have needed a mattress for ourselves or the family we have not worried about going anywhere else except to go direct to Makin Mattresses and I have recommended acquaintances to do the same.”
Gold Coast – Queen ChiroFirm Mattress
“I liked the low pressure sales approach. The mattress is everything we could have wished for; I especially liked the separate pillow-top.”
Adelaide –
“I walked into the Adelaide store towards the end of the day, not sure what I was looking for. After speaking with Kay I really learned a thing or two about the quality of mattresses and the shocking tricks that are used to sell other popular mattresses. I found a mattress that was perfect for me and fit my price range. Customer service played a huge role as well as new knowledge and of course comfort.”
