Terms and conditions – Online Customers.

The Makin Mattresses Online Order System is operated by Makin Mattresses Pty Ltd ABN 53 008 549 175. The Makin Mattresses Online Order System comprises all Makin Mattresses website, the software associated with these websites and the facility to enter into transactions to place an order for products sold by Makin Mattresses.

To view our Privacy Policy, click here.

  1. Acceptance of terms & conditions
    By viewing, using, accessing, browsing, or submitting any content or material on the Makin Mattresses Online Order System, you agree to these Online Customer Terms & Conditions and our Privacy Policy (collectively our “Terms & Conditions”) as a binding legal agreement between you and Makin Mattresses.If you do not agree to these Terms & Conditions, then you may not use the Makin Mattresses Online Order System.
  2. Use of the Makin Mattresses online order system
    The Makin Mattresses Online Order System is only for purchase and delivery of Makin Mattresses products within Australia. Not all products can be purchased online.
    By registering for the Makin Mattresses Online Order System, you warrant to us that you are at least eighteen (18) years old.

You must keep secure any means of identification that we provide to you in order to access the Makin Mattresses Online Order System. Makin Mattresses takes no responsibility for any transactions which may occur as a result of a disclosure by you of your password to third parties. You are responsible for all use of the Makin Mattresses Online Order System, and all transactions entered into by means of the Makin Mattresses Online Order System, using this user identification.

You agree to comply with Makin Mattresses:

(a) not to use the Makin Mattresses Online Order System for any commercial or re-supply purposes;
(b) not to access the Makin Mattresses Online Order System using a third-party’s account/registration without the express consent of the account holder;
(c) not to use the Makin Mattresses Online Order System for illegal purposes;
(d) not to commit any acts of infringement on the Makin Mattresses Online Order System or with respect to content on the Makin Mattresses Online Order System;
(e) not to copy any content, for republication in print or online or any other purpose;
(f) not to disrupt, interfere with, or otherwise harm or violate the security of the Makin Mattresses Online Order System, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the Makin Mattresses Online Order System or affiliated or linked sites.

3. Orders
Makin Mattresses reserves the right at our absolute discretion to decline or accept Orders made through the Makin Mattresses Online Order System. Any automatic acknowledgements for such Orders are contingent on our view of any risks, potential delays, or other issues that may arise that are beyond the control of Makin Mattresses Online Order System.

You authorise our agents to charge all fees incurred to the credit card designated by you. If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due on demand.

4. Pricing
Full payment for products must be made at the time you place your Order.

5. Storage
You must collect or take delivery of the products within 14 days from the day that we notify you that they are available.

6. Delivery
Delivery charges and estimated date of delivery will depend on where your Order is being delivered to. See Delivery Information for the postcodes that we deliver to, costs and estimated delivery dates.

Products bought online can only be delivered within Australia.
It is the customer’s responsibility to ensure correct delivery address and access details are provided to Makin Mattresses. Makin Mattresses shall use all reasonable endeavours to meet the estimated delivery date and, provided that Makin Mattresses delivers the products within a reasonable time, you agree that Makin Mattresses is not and will not be liable for any loss or damage, however it arises, if the products are not delivered by the estimated delivery date.

Products will only be delivered if a person aged over 18 and able to accept delivery is at the delivery address. A card will be left and you are responsible for organising collection from the address identified on the card if delivery cannot be made because an appropriate person is not present.

7. Click & Collect

Is not currently available at MakinMattresses.com.au please visit your nearest store for pick up options.

8. Risk

Risk in Makin Mattresses products passes on delivery of the products to the customer or its nominated agent or representative. Title passes on delivery of the products to the customer and receipt by Makin Mattresses of full payment by either cash or clearance of funds into our bank account.

9. Advice and technical information
Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Makin Mattresses in relation to any products is given in good faith and is believed by Makin Mattresses to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Makin Mattresses in relation to any products supplied by Makin Mattresses is approximate only.

10. Privacy
Makin Mattresses is committed to respecting your privacy. For a more detailed view of our Privacy Policy, click here.

11. Makin Mattresses Warranty and consumer guarantees
Makin Mattresses Warranty: Makin Mattresses provides this warranty (“Warranty”) for its products that have been purchased in Australia. This Warranty is subject to the Australian Competition and Consumer Act 2010 (“Australian Consumer Law”). The benefits provided in this Warranty are in addition to other rights and remedies of a consumer under the Australian Consumer Law, and any other laws in relation to the products to which this Warranty relates. The Warranty period commences from the date of sale. The period of the Warranty will be as stated on each product.

This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes.

Exclusions: Subject to the Australian Consumer Law, this Warranty does not apply to any products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product. In addition, this Warranty will not apply if:

(a) Repairs to a product are made or attempted by a service provider other than one approved by Makin Mattresses.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The customer uses the product in an abnormal manner for example if the product is abused, misused, crushed, exposed to extreme heat (including fire), not maintained properly or used after partial failure.
(d) The product has been modified, incorrectly adjusted

(e) The product is tampered with in any way.

Mattress Warranty: Click here for our Makin Mattresses Standard Warranty Terms and Conditions.

Consumer guarantees: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia, the exclusions and provisos that apply to the Makin Mattresses Warranty apply to the consumer guarantees.

Consumer guarantee remedies: If there is a major failure with the product, the customer is entitled to:
(a) reject the product and get a refund;
(b) reject the product and get an identical replacement, or one similar in value if reasonably available; or
(c) keep the product and obtain compensation from Makin Mattresses for the drop in value of the product caused by the major failure.

If there is a minor failure with the product, the customer is entitled, at the election of Makin Mattresses to:
(a) a refund of the cost of the product;
(b) replacement of the product; or
(c) have the product repaired within a reasonable time.

Exclusion of implied warranties: Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Australian Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Makin Mattresses is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute.

12. Returns and change of mind policy

Change of mind exclusions:

We may, in our absolute discretion, offer you a refund, exchange or credit if you change you mind or make a wrong decision if:

  • You have proof of purchase e.g. a receipt
  • The product and packaging is in its original condition
  • The product has not bee used or soiled

Particular products that we can not generally accept back are:

  • Bed sheets, linen and Manchester
  • Mattress protectors
  • Pillows
  • Quilts / duvets / underlay
  • Beds/mattresses that have been slept on
  • Items that can not be resold due to health and unhygienic reasons once removed from packaging.
  1. How to make a claim
    To claim under Makin Mattresses’ Warranty or a consumer guarantee, you must:
    (a) for all other products, complete an online claim form at  https://www.makinmattresses.com.au/warranty-claim-request/

You will be requested to either return the product for inspection/repair, or we will arrange for the product to be inspected at your home. Makin Mattresses reserves the right to charge an upfront call out fee prior to inspection of the product, in which case such a fee will be refunded should Makin Mattresses determine you have a valid claim.

If you are requested to return the product to Makin Mattresses for inspection/repair, you will need to arrange and pay for the transportation of the product to the store. If the product cannot be returned easily because of its size or height, Makin Mattresses will arrange and pay for the transportation of the product.

Makin Mattresses will assess the product to determine the nature of the issue, whether you are entitled to a remedy, and in the case of a minor failure, the remedy that will be made available to you. Before a claim will be processed, we require proof of purchase from you. We will do our best to resolve the issue in a timely manner. For any queries please:

Contact your nearest Makin Mattresses store: click here for store listings.

  1. General
    Products are suitable for domestic use only unless otherwise specified.We may modify these Terms & Conditions at any time without prior notice by posting a revised version of the Terms & Conditions on this website. The amended agreement will take effect from the time of posting on the website. You agree that use of the Makin Mattresses Online Order System by you shall be subject to the then current Terms & Conditions, and continued use of the Makin Mattresses Online Order System now or following modifications of these Terms & Conditions confirms that you have read, accepted, and agreed to be bound by such modifications.Makin Mattresses reserves the right, in its sole and absolute discretion, to modify, suspend, or discontinue at any time, with or without notice, the Makin Mattresses Online Order System and/or services offered on or through the Online Order System (or any part thereof).If any part of these Terms & Conditions is found to be void, invalid or otherwise unenforceable, then that part shall be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms & Conditions shall continue to be enforceable and valid.