Delivery information – Online Customers.
At Makin Mattresses, we use either our own delivery trucks or a third party to deliver to areas within each store’s standard delivery zones. Please contact your nearest store for more information on our delivery zones. If you are located outside of our delivery zones, you are welcome to collect or arrange a freight company/removalist to collect the item/s from your nearest store.
Delivery times
Delivery dates will be confirmed with the purchaser once an invoice has been made, unless arranged otherwise. A two (2) hour window will be allocated to the recipient prior to the delivery day. We do our best to adhere to this time frame but please note some delays are out of our hands. All efforts to contact the purchaser will be made regarding any delays if the window has passed.
Online orders – when purchasing through our online portal, you agree to the terms and conditions and have checked that receiving the goods will be possible. Please contact your nearest store to arrange a suitable date for delivery once an invoice has been generated.
Missed/attempted deliveries
If you miss your scheduled delivery, you may be charged a re-delivery fee. Once a suitable date for delivery is arranged and agreed to by the purchaser, it is then the purchaser’s responsibility to be available to receive the delivery.
If an attempted delivery of a product cannot be completed due to access issues, you may be charged for redelivery, or a refund may be processed at the discretion of Makin Mattresses Pty Ltd. This refund will not include the delivery and restock fee of your purchase.
You are entitled to collect your purchase from your nearest store if delivery is missed or arrange a re-delivery for a second delivery fee.
Assembly of products
Unfortunately, no assistance with assembly is provided unless special circumstances are previously discussed and agreed to with the sales team at point of purchase. A fee for assembly may be applicable.
Access requirements
To ensure a smooth delivery of your Makin Mattresses order, please read through the following information. NB: you are responsible for the products fitting the intended area, as well as through passages, hallways and lifts prior to delivery.
We recommend prior to delivery that you measure the height and width of the house internals including elevator access, especially when purchasing a larger bed. See https://www.makinmattresses.com.au/Australian-standard-mattress-size/ for sizing information.
You are responsible to create a clear and unobstructed path for the delivery drivers to the desired room. Make note of any fixtures, interior walls, ceiling heights, stairwells and banisters that may pose an obstacle once inside.
Any animals loose on the property must be restrained or separated from the areas of delivery for ease of access and the safety of both our drivers and your furry family members.
There must be an adult on site to accept delivery into a house, or written authority to leave somewhere safe outside the home given prior to delivery. Our drivers are not permitted to access an unattended home.
Some further considerations:
Consider your entry options – note which doors and hallways have the capacity for a bulky item. For apartment buildings, find out if you have access to a service entrance/lift. For townhouses, ensure that a Queen ensemble base will fit up the stairwell.
Property access – let us know if there is a specific loading bay/parking area for easiest access. Or if there is a nearby street that is preferable for parking and access.
Property restrictions – including trees, awnings, or low-lying structures that may obstruct a delivery truck. Please let us know if there are parking restrictions outside of your property.
Stairways – our drivers will not be required to complete deliveries to properties with more than three flights of stairs without elevator access, unless prior confirmation is made at point of purchase.